on 11-01-2021 11:56
On my statement dated 7thDecember. There is a item for £30.08. This is for Premium and information services/messages. I suspect that this may be a payment for a charity but could you check for me. Thank you
on 11-01-2021 12:05
We have no access to accounts here, sorry.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.