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Charging a different rate than agreed

Rjfedup
Level 1: Joiner
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on ‎16-04-2020 14:35

on ‎16-04-2020 14:35

i have recently changed tariffs,I was told that because I had been a loyal customer my tariff would be £25 per month instead of the normal £28 a month,I am now being charged £28 per month and there does not appear anywhere to get a satisfactory answer

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MI5
Level 94: Supreme
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on ‎16-04-2020 14:38

on ‎16-04-2020 14:38

@Rjfedup 

Check your bolt ons Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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