Re: Charges

Keith1 · ‎24-03-2020

Why have I been charged £2.22 for a call I tried to make to Sri Lanka - the call did not answer.

Keith

MI5 · ‎24-03-2020

As far as I am aware, there is a minimum charge for the international connection regardless, but if concerned, you should contact customer services, although this isn't the best time to be trying to do so Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-03-2020

@Keith1

Did the phone answer with a recorded type message from the Sri Lanka network I wonder?

Veritas Numquam Perit

jonsie · ‎24-03-2020

There must have been a connection of some type. My O2 will reveal just how many seconds the call was. A call to customer service will probably lead to a refund if it's mere seconds.

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