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Charges for roaming

Reece118
Level 1: Joiner
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Hi, I've been charged roaming charges for receiving calls that I haven't answered. I have 3 charges. 1 is for a call I answered, the other 2 are for calls that I didn't answer. Surely I shouldn't be charged charged for calls I haven't answered.

 

Kind regards,

Reece

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MI5
Level 94: Supreme
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Registered:

@Reece118 

If your voicemail answered the call it's the same as you answering it.

Turn off voicemail before leaving UK to avoid such issues.

Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Reece118 

If your voicemail answered the call it's the same as you answering it.

Turn off voicemail before leaving UK to avoid such issues.

Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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