Charges for a call I didn't make

[Anonymous]

Hi All. After some advice. I have an O2 contract for my sons phone. Last week he told me that he was unable to make calls / get 3G, 4G. I called O2 and was told that there had been a block put on the phone because a four and a half hour call had been made from his phone (in the UK) to Cyprus. This call racket up a charge of c£250!!!
My son is 12 and knows NOBODY in Cyprus
As a family we know NOBODY in Cyprus
The call ended just before midnight on a school night
My Son isn't allowed to take his phone when he goes to bed
Quite simply - the call didn't happen from this phone.
The lovely people I spoke to at O2 (actually that's not sarcasm) said they would start an investigation and come back to me within a week as the process takes 5 days....report was logged on Monday this week.
I know (hope) I'm worrying about nothing here but I want to know that the investigation will be able to prove we didn't make this call. How does that happen and what's the process.
Thanks
Morgan

[MI5]

The network team will investigate and get back to you as stated.
Also check in the My O2 for the account to see what is showing in there http://www.o2.co.uk/myo2

[Anonymous]

Does the number that you supposedly dialled begin 074? If so, it could be a Lycamobile number which look like the average UK mobile number but costs a fortune to ring.

[MI5]

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@Anonymous wrote:

Does the number that you supposedly dialled begin 074? If so, it could be a Lycamobile number which look like the average UK mobile number but costs a fortune to ring.

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Who told you that....?

[Anonymous]

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@MI5 wrote:

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@Anonymous wrote:

Does the number that you supposedly dialled begin 074? If so, it could be a Lycamobile number which look like the average UK mobile number but costs a fortune to ring.

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Who told you that....?

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I've come accross it before where what looks to be a normal dialled UK number has been charged excessively as it belongs to Lycamobile. Normally these numbers begin 074

[MI5]

Misinformed mate.
All Lyca numbers start 07404 and the list of call forwarding numbers that I think you are referring to is here:
http://www.o2.co.uk/popups/specialnumbers-popup-07

[Anonymous]

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@MI5 wrote:
Misinformed mate.
All Lyca numbers start 07404 and the list of call forwarding numbers that I think you are referring to is here:
http://www.o2.co.uk/popups/specialnumbers-popup-07

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Great info @MI5 my experience has only ever been with Lyca so wasn't aware of the many others. Still, one of these could have been dialled

[MI5]

Thanks, but the important point is that you can call a Lyca mobile number just the same as an o2, voda or EE number etc.

[Anonymous]

The number O2 gave me was 0035725750555
I'm unfortunately unable to check the phone because he received a new replacement from Apple due to a fault.

[MI5]

It's here as a contact number for a job http://www.cyprusjobs.com/jobdetails/jobs_details.html?job_jobs_id=24735