Charges abroad

[Winnie2003]

You have charged me for using phone abroad however I had international travel as part of the bolt on

[MI5]

@Winnie2003 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[pgn · Accepted solution]

"abroad" is a vague term - this tool tells you what you can expect to be charged, based on your type of service from O2 and your tariff/benefits: https://www.o2.co.uk/international/using-your-phone-abroad

It tells you there is O2 Travel, and O2 Travel Inclusive - two different products that work in different ways depending on the country you are visiting, @Winnie2003 - and if you were in Europe, no bolt-on is needed, you can, broadly speaking, use your allowance as you would at home - subject to a 63-day limit and a 25GB max allowance per month.

If you review the info in the link for the country you are/were visiting, and still have concerns about having been overcharged, then contact O2 via Social Media using any of the three ways in the link just below.

Good luck!