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Charged twice

Anonymous
Not applicable

Hi

 

I do not know but I have been charged twice in the first month. What should I do?

 

Thanks in advance

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jonsie
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If you have a Refresh contract you will have 2 direct debits each month, one for the handset payment and one for the airtime payment which should add up to the tariff that you signed up for.

First month's payments will be a few pounds more as you are billed for the the first couple of days until your bill proper is produced. Next month's bill will be at your normal tariff.

https://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701

http://www.o2.co.uk/help/account-and-billing/first-bill

If you are not on Refresh and you have been billed twice then you will need to contact customer service on 202.

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jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

If you have a Refresh contract you will have 2 direct debits each month, one for the handset payment and one for the airtime payment which should add up to the tariff that you signed up for.

First month's payments will be a few pounds more as you are billed for the the first couple of days until your bill proper is produced. Next month's bill will be at your normal tariff.

https://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701

http://www.o2.co.uk/help/account-and-billing/first-bill

If you are not on Refresh and you have been billed twice then you will need to contact customer service on 202.

View solution in original post

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MI5
Level 94: Supreme
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Your MyO2 http://www.o2.co.uk/myo2 will explain exactly what you have been charged and why.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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