1 ACCEPTED SOLUTION
Accepted Solutions
- 93149 Posts
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- 6953 Solutions
If you have a Refresh contract you will have 2 direct debits each month, one for the handset payment and one for the airtime payment which should add up to the tariff that you signed up for.
First month's payments will be a few pounds more as you are billed for the the first couple of days until your bill proper is produced. Next month's bill will be at your normal tariff.
https://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701
http://www.o2.co.uk/help/account-and-billing/first-bill
If you are not on Refresh and you have been billed twice then you will need to contact customer service on 202.
- 93149 Posts
- 609 Topics
- 6953 Solutions
If you have a Refresh contract you will have 2 direct debits each month, one for the handset payment and one for the airtime payment which should add up to the tariff that you signed up for.
First month's payments will be a few pounds more as you are billed for the the first couple of days until your bill proper is produced. Next month's bill will be at your normal tariff.
https://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701
http://www.o2.co.uk/help/account-and-billing/first-bill
If you are not on Refresh and you have been billed twice then you will need to contact customer service on 202.
- 144066 Posts
- 634 Topics
- 27591 Solutions
Your MyO2 http://www.o2.co.uk/myo2 will explain exactly what you have been charged and why.
