Solved: Charged for calls i never made?

Anonymous · ‎07-02-2015

I pay £11 a month and i have had nearly £80 taken out of my account for calls and services i havent used.ive called o2 and some woman said you have check the numbers youve rang on your account.what do i do?

viridis · ‎07-02-2015

Log into myo2 and check the items that have been charged.
Once you've located them call CS back and get them to explain as you have not made these calls or (more likely) Used the charged services.

View solution in original post

viridis · ‎07-02-2015

Log into myo2 and check the items that have been charged.
Once you've located them call CS back and get them to explain as you have not made these calls or (more likely) Used the charged services.

MI5 · ‎07-02-2015

Check your usage here http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-02-2015

Check the numbers you have dialled against these here Special Numbers - O2

Also check if texts have been sent as mms.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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