19-02-2024 15:02
I just received my bill for Feb/March, yet this time it stated my bill was slightly more than usual, around 26p higher...
This extra charge was for a single Disney+ charge for 17-17 Feb, even though i always turned off extras weeks before hand to stop any auto charging for it etc.
I even received confirmation on the 16th that it was cancelled and no longer had access to it after this date.
So why am I being charged 26p for a single day of Disney+ that I didn't want after the 3 months free, nor even get access too?
19-02-2024 15:04
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
20-02-2024 17:52
I have sent them a message by DM on Twitter, see how long it takes to respond, they haven't since yesterday yet.
I cannot understand a word via telephone, so prefer chat or messages email etc.
Thanks anyway.
20-02-2024 19:48 - edited 20-02-2024 20:03
20-02-2024 19:48 - edited 20-02-2024 20:03
21-02-2024 09:45
21-02-2024 09:45
You might be better contacting DisneyPlus support via their website as it will be them who have passed the charge onto o2...