Charged More than £1.99 when using data in Sweden

[Anonymous]

Can any one help me with this, today I arrived in Sweden. The O2 "welcome to Sweden"text - "start using data for £1.99 per day etc" came through, then a few hours later it says you have currently used £40 worth of data... Rang O2 and they seem to think it's my fault even though they told me that I should be on the O2 Travel Bolto on. (Which is fully active on my account)

[MI5]

You can set the network to manual selection but you shouldn't have any problems in Sweden.

[Cleoriff]

Thanks for clarifying that you flew into Sweden. It seems when you landed you were on an EU network. The 2nd text infers (as you say) that you probably lost the EU network and connected to another one. (though you were still in the EU so not sure how that happened.)

[Getafix]

As already mentioned, the second text confirms that got connected to a Non EU Network.

eg Ferry/Cross Border.

Hence my recommendation when roaming to Manually select a Network. Also when in UK near the borders especially Ireland, you could end up Roaming on a newtwork unintentionally.

I had a similar issue near the Canada Border. Luckily data was off and I realised it when I got the text.

[viridis]

Sweden is surrounded by countries covered by O2 European rates so unless the op was sat in the docks for their trip....

Points to a roaming error and customer should not be liable

[Getafix]

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@viridis wrote:

Points to a roaming error and customer should not be liable

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And the bill will confirm which Network was being used. Considering the op got a text mentioning that they will be charged regular roaming rates, means the Network they were on is not part of the EU.

Possibility can be that O2 has not added a Network to their EU list. Which again the bill will be able to confirm.

[MI5]

I've never seen any networks listed on my bill, home or abroad, but surely CS can see that without having to wait for a bill to be generated.
It's just CS fobbing off the customer because they CBA to look into it......

[jonsie]

It won't be listed as a network, simply state non-EU data/roaming

Obviously a mistake so they need to sort it.

[viridis]

I've never had a bill confirm which network is used,
It won't matter anyway, O2 travel terms do not stipulate you must connect to a certain network, just the list of covered countries.
And you need to not consider the country is part of the EU, Norway neighbours Sweden and is not part of the EU, but as a member of the European economic area under the European free trade association, it is also covered by O2 travel.
Sweden is surrounded by participating countries and as the customer WAS in a listed country with no chance of border signal becoming non O2 travel, they need to press customer services for an explanation.

[Cleoriff]

I have never seen a network listed on my bill....and  I go to Spain every 6 weeks. I can see I am on Movistar by looking at my phone but there is never a bill record of it. On one occasion when Movistar went down for 24 hrs I used Vodaphone ES. No charge but no indication of a network change on my bill either.

[jonsie]