Charge to mobile

[theashjordan]

I always use my charge to mobile for App Store purchases and in app purchases. 

I used to be able to spend up to £200 and I have never had any issues. Recently, despite my limit being set to £300 I am only able to charger up to £20. 

o2 have confirmed there are no restrictions and appear to be dumbfounded by the issue. 

Has anyone here experienced this issue recently and/or have a solution.

[madasaf1sh]

Yeah, it happened around the same time, and to be honest I have had bigger issues with o2, to even be bothered to get this fixed once and for all. 

o2 at the moment seem to be doing everything they can to annoy and alienate loyal customers, and this has been fed back to some of the more responsive teams....

[theashjordan]

It’s funny you say this because weirdly enough I’ve had so many issues this year that they’ve been so unhelpful with or it’s taking months to resolve. There response times are awful at the moment too. 

For a period of about 2 months I was unable to make or receive phone calls as well as send and receive texts but my data worked and no one could figure out the issue it took that entire time for someone to go hey let’s send you a new SIM card and surprise the issue was fixed. 

I get a sense that customer services are a little clueless at the moment. 

[Cleoriff]

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@theashjordan wrote:

I get a sense that customer services are a little clueless at the moment. 

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@theashjordan 

With the VM merger, many staff were made redundant. It's no excuse but one of the reasons why CS can't be assed to sort out issues. Combine that with a lack of knowledge and you get chaos.

We tend to advise customers now to contact O2 social media staff who are based in the UK.

Problem is, if you are of a certain age, you may not have a social media account and don't want to bother with all that 'new stuff' So it's a catch 22.