Charge to Mobile

[jox626]

Hasn't been working since January this year - been back and forth with o2 customer service the whole time. 

they raised the limit, they put a bar on it and took it off to see if that helped - they said my account needed to be 4 months old, then 6 months old and now it's still not working.

The limits been raised and raised and raised again. *The call center staff at times don't seem to know what charge to mobile even is??*

When i joined there was a simple progression on the limit - it went from £10 to £30 to £150 

In December i was able to spend what i wanted on it very simply and easily - since jan its been completely broken. 

I've had 2 calls with a call center floor manager - first time they apologized and gave me a discount off my bill. 2nd call was yesterday where they suggested its an issue on the other sites ends - i contacted the other sites and it isn't (which i was sure of anyways) 

I've spoke to the call center, live chat and social media team(s) 

Really at my wits end with this.

[MI5]

@jox626 

It's broken for everyone and no one knows why or how to fix it.

Use Apple pay or Google wallet instead.

[madasaf1sh]

@jox626 

My advice is to just give up with the shambles that is o2 and Charge to Mobile, as it is another broken platform, that they have no intention to fix, and the teams in Teleperformance and Crapita have no intention of feeding back or logging it to anyone, as mine like many others has been broken for months...

Its the same with many other services o2 offer that dont work... so add it to the list..

[Dave-O2]

@jox626 Hey, sorry to bump an old thread, if you're still facing the same issue, can you please PM me your mobile number?

Thanks.

[Herc891]

Has anyone had the charge to mobile function fixed? Mine has been out since Jan as well. Keep getting told no bars on account and have no spend limit. Try to say islts different thing but not getting anywhere. It's very disappointing

[madasaf1sh]

Yeah mine seems to be fixed, will see how long it works for.. 

[stu2k1]

Nobody knows why it doesn't work anymore, thinking about changing provider as it's way more convenient to have this option.

[Oxonian]

Beware of termination fees @stu2k1 if you are still within your contract period. 

Guide: Cancelling Your Contract 

[Nnvark97-]

Mine hasn’t been working since February no one seems to know what’s going on and it’s an issue a lot of people have been having but no resolution or even a statement from o2

[pgn]

@Nnvark97- - still an ongoing issue with O2 Charge to Mobile, it seems.

Find another way to make your purchase(s) until it is fixed.

As it is a Bank Holiday weekend this weekend, not much chance of that happening - and our Forum Manager @Dave-O2 is back on Tuesday, see if there is an update after that.

Good luck!