Changing tariff

[Beckyje]

Hey,
My broadband is not working and engineers are unable to enter my household due to lockdown measures (completely understandable) so Im relying heavily on my mobile data to video call family living in Italy at the moment. Im using way more data than usual and about to run out a fortnight before my new billing period kicks in. The only option online is for the tariff to begin in the next billing period. Ive tried contacting 02 via phone and online chat but Im not having any luck. Is there any way I can do this myself or via text? Any info would be really appreciated. Thank you.

[jonsie · Accepted solution]

Without contacting customer service your only other option would be to add a data bolt on.

[Beckyje]

Hey, thank you. I thought that might be the case but thought Id check

[jonsie]

You're welcome, sorry the options limited

[MI5]

Available data bolt ons here https://www.o2.co.uk/shop/tariffs/bolt-ons

[Beckyje]

Hey, sorry another question. Ive found a huawei mifi unit thing i used years ago. Im planning on getting a sim only deal in the post - saves having to speak to someone - and using that to top up for time being. Can I use a sim only that's being marketed as a phone sim in the mifi unit? The data deals they are offering are alot more competitive. Are the sims the same but just sold differently? or will i have issues? Thank you!

[MI5]

@Beckyje 

No, you need a data sim specifically for mobile broadband.

https://www.o2.co.uk/shop/inspire/mobile-broadband-explained#section4