Changing payment date charge?!

[Anonymous]

So a few weeks back I contact O2 in regards to changing my payment date so that it matched with my payment date, I thought all was well, HOWEVER today I have found out that my account is due by £92 (£30 device plan £30 airtime) so I was expecting around £60 however I didn't know where this extra £30 odd has come from, I contacted O2 again only to be told it was a £30 charge to change my payment date?! 

I was NEVER informed of this charge, if I had been I would NOT have changed my date (I only changed for convenience for me) are O2 allowed to just throw charges at you without informing you first? I tried arguing this fact, but was told if I dont pay the full amount my phone will be put on hold until payment is received. 

Anyone know any helpful information? I can't find anywhere that says there is a charge for changing payment dates. I have had this contract for over 6 months as well.

[Anonymous]

I am trying to talk to someone (again) about this, because they are telling me if I dont pay it then they will stop my phone from working... and I need it for work purposes.

[Anonymous]

Apparently if you change your payment date they take 2 device plan payments in one month ?!?!?! Since WHEN?! 

No one warned me of this when I called to change my payment date! 

I am so p****d off right now 

[MI5]

Well at least you won't need to pay next month.

[Cleoriff]

That sounds as if someone is trying to explain away a possible error. I would keep a careful eye on My O2 over the next couple of months if honest....The initial explanation you were given about being charged to change it shows the absolute idiocy of some agents...

[MI5]

I think the double payment is actually correct but the charge to change was certainly rubbish.