Changing network

[Barbara1]

Hi,
I was persuaded to change supplier from O2 to BT. I changed my mind immediately but because I changed on the Friday I was unable to change back for 2 days.
I rejoined O2 as soon as I could. I have now received a huge bill £280 plus. Help!

[Barbara1]

The bill is from O2.

[MI5]

@Barbara1 

Who is the bill from, O2 or BT?

If it was from O2 it would have been to cancel your original contract before the full term was complete. Unfortunately, there is no option but to pay it off.

If from BT, you should have a cooling off period, so you need to call them to discuss options.

[MI5 · Accepted solution]

---

@Barbara1 wrote:
The bill is from O2.

---

Apologies, I was replying as you added this info.

Call the payment management team to see if you can pay in instalments https://www.o2.co.uk/help/account-and-billing/payment-support

[jonsie]

Changing supplier would mean your O2 account would be closed immediately and anything owing on the handset would need to be paid up. If that is the case then one option would be to sell the handset and pay the bill. You could then get your PAC from BT and take out a new contract on O2. You have a14 day change of mind with BT so it shouldn't be too much of a problem to cancel.