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Level 6: Acolyte
Posts: 265
Registered: ‎24-05-2013
Accepted Solution

Best way to contact o2 to talk about the platinum service

Hi everyone,need advice on best way to contact o2.Im not looking to make a complaint,I contacted o2 on Friday to get a new sim only deal to beat the price rise.The girl I spoke to actually tried to offer me less data for more money.I told her your actually try to offer me less for more?think about it.When I highlighted i can get better deals she turns around and says can’t give you any discount.The bit I don’t understand is if I’m leaving the team there go out of there way to get you a good deal.Platimun is a total hit and miss.Then i not long after I receive a message asking how the service was!I didn’t wanna bother with it cause it’s a waste of time and I wouldn’t wanna be negative!lol
Posts: 111,833
Topics: 563
Solutions: 14,833
Registered: ‎04-04-2012

Re: Best way to contact o2 to talk about the platinum service

@Charlieboyoo 

Answering the text questions is the best way to give feedback. 

You can give constructive feedback which doesn't have to be negative.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 6: Acolyte
Posts: 265
Registered: ‎24-05-2013

Re: Best way to contact o2 to talk about the platinum service

Ok will try that