Changing my account name

[Anonymous]

Hello,

I need to change the name on my account, and my email address linked to my account.

I also wanted to change the bank account which my direct debit comes out of if possible.

Thanks

[MI5 · Accepted solution]

@Anonymous

Form to change name here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone),T=HomePhone_Case,CASE=23722

The email and bank details can be changed by logging into your MyO2 http://www.o2.co.uk/myo2 and going to "Manage my details".

[Marjo]

Hi @Anonymous welcome to the forum! Did you manage to do the name change and is it all good? Let us know also if you have any additional questions.

Thanks @MI5 for your help!

[Anonymous]

How long does it take once form submitted for change of name to be actioned?

[Cleoriff]

Hi @Anonymous Normally 5 days after they receive the documentation

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28HomePhone%29,T=HomePhone_Case,CASE=23722

[jonsie]

That would be working days. If it's longer than that you need to call them I'm afraid. 

[PeterSharpe]

My account holder name is still showing as 'smile', which is obviously not my name as the account holder, but the name of the co-op bank. I have no idea how it got there, but it looks like it's going to stay there, even though it's obviously invalid and isn't even my bank any more.

[MI5]

The name is irrelevant @PeterSharpe 

As long as the account number and sort code are correct, it will work OK.