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Changing a spend cap

ScrumpyJack
Level 1: Joiner
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I am trying to reduce my spend cap from £60 to a lower value. As usual I am pointed to a list of FAQs on the website which suggest I use the app to talk to somebody on chat to get this changed. When I use the App it states I need to go to the website.it’s also seemingly impossible to chat on the chat function. Just brings up a list of basic questions or suggestions for me.


I’m in a loop of deteriorating customer service and I haven’t actual engaged with a human yet.

 

Does anybody have a number or email address?

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madasaf1sh
Level 56: Guvnor
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@ScrumpyJack 

 

You will need to call customer services on 202 from your o2 phone, or 0344 809 0202 from any other phones... 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3721 Posts
  • 26 Topics
  • 876 Solutions
Registered:

@ScrumpyJack 

 

You will need to call customer services on 202 from your o2 phone, or 0344 809 0202 from any other phones... 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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Registered:

@ScrumpyJack 

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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