Changing SIM to microSIM and keeping the same number

[Megavolty]

Hi All,

I bougth a new phone but this new one uses a microSIM while the old one uses a normal SIM card.

I was reading on the forum about going to the store or caling for a new one but

I would like to keep my old number.

I am a pay & Go client.

Is it possible?

Thank You

RC

[MI5]

To be on the safe side I would call CS on 4445 to ensure your tariff is transferred - It should do but there probably won't be a way back if the auto service goes wrong.
You should be able to get 4g if you have a 4g phone, are in a 4g area and have a 4g sim card.

[Cleoriff]

@MI5  Just for my info? I thought the Big Bundle was actually a tariff...so how would the OP be on that one ...and be able to use their old Text and Web tariff?

This may be obvious to some but as I am on contract I can't understand it

[MI5]

The text and web tariff would need to be moved to the new sim card which would replace the big bundle tariff.

[Cleoriff]

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@MI5 wrote:
The text and web tariff would need to be moved to the new sim card which would replace the big bundle tariff.

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That's what I thought but needed clarification...

[jonsie]

Contact customer service to get it swapped over. If you activate the simcard with the Big Bundle you won't be able to revert back as Text & Web is no longer available. They can transfer everything for you.

[Cleoriff]

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@jonsie wrote:

Contact customer service to get it swapped over. If you activate the simcard with the Big Bundle you won't be able to revert back as Text & Web is no longer available. They can transfer everything for you.

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Now that I do understand jonsie and it is interesting as my other half is on the Text and Web tariff. (It suits him) I realise that O2 phase out certain tariffs to suit the 'everchanging needs' of clients.....but there are some folk who are quite happy to stay as they are :smileywink:.

[jonsie]

I have sim on the same tariff which is only used when my son visits so it's ideal for him. I just make a call every 6 months to keep it active.

[Anonymous]

Do you need to have the old sim or just the old number to use the swap my sim service?

[MI5]

You need the old sim to use the online service as they text a code to it.
If you don't have it you need to call CS or go into an o2 shop to do it.

[Cleoriff]

You need the old sim......