Changing SIM to microSIM and keeping the same number

[Megavolty]

Hi All,

I bougth a new phone but this new one uses a microSIM while the old one uses a normal SIM card.

I was reading on the forum about going to the store or caling for a new one but

I would like to keep my old number.

I am a pay & Go client.

Is it possible?

Thank You

RC

[adamtemp64]

Just get a new payg micro sim and then do the swapmysim process either by sms or online info should come with the sim or ask instore

[Anonymous · Accepted solution]

Hi and Welcome to the forum,

As said you can ask for a Payg blank sim card in any O2 store. They are free.

They can perform the sim swap instore for you and it takes up to 24 hours but is sometimes faster.

Or ask for one to be posted to you and perform the swap yourself either by texting SWAP to 20220, or via the online link http://swapmysim.o2.co.uk/

The service will first stop on your old sim card and then insert your new sim card and the service will after a period of time depending on how busy the network is start on it. The key is to keep turning your phone off and on to help it reset.

Your original mobile number and tariff then will be transferred onto your new sim.

[Megavolty]

Thank you for your answer.

I did yesterday the "swap my sim" on the website but I was confused at the end because there wasn't any message saying that a new card would be sent to my address.

Are you saying that they will? How mutch time will it take to arrive?

[adamtemp64]

doing the swapmysim will not get you a new sim you needed one before doing it.

[Anonymous]

Hi,

If you can as said in the earlier posts go to your most local O2 shop to get a blank Sim card. Its the serial number on the blank sim that you need to input into the swapmysim procedure.

You can then start the procedure again or better still as said ask the person in the shop to do this for you.

[perksie]

---

@adamtemp64 wrote:

doing the swapmysim will not get you a new sim you needed one before doing it.

---

Indeed it won't!

But if that's what you're told to do.....

[Anonymous]

do you have to top up your new micro sim for the transfer to take place? i've waited longer than 24hrs after i'd asked for for credit tariff and number to be swapped over......i was wondering if it was because i hadn't activated my micro sim.....confused!!!

just thought all this would be done for me....help needed plse

[MI5]

A PAYG sim will activate as soon as you turn the phone on with it in.
A sim swap just replicates your old sim, so no need to top up the new one.
The process starts when the old sim turns off so it the old one is still working, it hasn't started yet.
Did you use this form?
http://swapmysim.o2.co.uk/
Try sending it again.......

[Anonymous]

I have a new phone with a "Big bundle" sim but my old tarriff is better for me (Text and Web). Will this move my tarriff over as well as my number? Will i be able to get 4g?