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Changed number

Elvis
Level 1: Joiner
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I have kept my o2 number for almost 20 years. it use to be a contract number but I switch it to pay as you go. o2 encouraged me to switch back to contract, I agreed on the condition I get to keep my number. after switching to contract, what I thought was a new SIM but the same old number, o2 changed my old number and now I'm having problems not receiving phone calls from all who only this contact number.

even though I have two numbers, the old number is the only one I know from memory.     

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MI5
Level 94: Supreme
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@Elvis 

Just call O2 to migrate your number across.

Guide: Coronavirus Community Help and Support 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151416 Posts
  • 649 Topics
  • 28833 Solutions
Registered:

@Elvis 

Just call O2 to migrate your number across.

Guide: Coronavirus Community Help and Support 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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