on 14-09-2017 15:00
on 14-09-2017 15:00
So this is pretty hilarious...
I lost my phone last week on pay monthly. Unfortunately I hadn't got round to changing my address on my account so there is no point in being sent a new sim. I also only have photo ID in my married name (my account is in my old name) so can't go into a shop.
Can't seem to activate anything without having access to my old phone number ahhhhh!
Solved! Go to Solution.
on 14-09-2017 15:17
on 14-09-2017 15:17
on 14-09-2017 15:10
Have you tried calling them? You should be able to take suitable photo ID into a store
on 14-09-2017 15:17
on 14-09-2017 15:17
on 14-09-2017 15:34
They have told me they can only change my address if they can send me a code to my phone! But I will try to change my name. Thanks
on 14-09-2017 15:55
Hello @Anonymous, please report your lost phone!!!!
To be honest, I am PASG so I cannot change my address but, I thought that "pay monthly" could change it by using MyO2 on a PC, if you can access the forum...
@jonsie wrote:
You need to open your latest bill and you will see the option under payments.
Please let us know how it goes
Thanks @MI5 and @jonsie for the help!
on 14-09-2017 15:59
on 14-09-2017 15:59
You need to be able to receive a text to your registered phone to change address in My O2.
It's vital to keep your details up to date.
14-09-2017 16:07 - edited 14-09-2017 16:11
14-09-2017 16:07 - edited 14-09-2017 16:11
What makes sense! @jonsie and @Anonymous for the confirmation!
@Anonymous, did you report it lost and CS didn't help you? Let me send you a Private Message to understand it better ok? Looks like they are not helping so much
on 14-09-2017 16:53
on 14-09-2017 16:53