Change my mind about sim only

[Jbeezy1995]

Hi there, I recently changed my mind about my sim only deal and would like to go for £10 for 6months then £20 100gb sim only deal deal can this done without cancelling completely and sending the sim back? Also can I change it online I'm within the 14 day period.

[MI5]

@Jbeezy1995 

You'll need to call customer service.

They can probably just switch it on the system easily enough.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Jbeezy1995]

I've just upgraded to the new deal online as it said that I was eligible for A new sim deal so does that mean it was free or not im really confused now help

[jonsie]

Yes if you upgraded you just pay the new tariff in future, same billing date as before @Jbeezy1995 

[jonsie]

Just to add that we have both recently changed to the 6 month half price 100GB sim only