Change Tariff - 202 not answering
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04-12-2020 20:08 - edited 04-12-2020 20:18
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04-12-2020 20:08 - edited 04-12-2020 20:18
Hi there,
ive been trying to get through via 202 but just been on hold for 1hr+
i need a customer service agent to amend a tarrif as My O2 won't allow it.
please help!
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on 04-12-2020 20:20
You'll need to call O2
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
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on 04-12-2020 20:22
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on 04-12-2020 20:22
@O2Emma may be able to help or @O2Kyle in the morning?
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on 04-12-2020 20:32
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on 04-12-2020 20:32
Thanks for your help!
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on 04-12-2020 20:42
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on 04-12-2020 20:42
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on 04-12-2020 20:42
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on 04-12-2020 20:44
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on 04-12-2020 20:44
Thanks again @O2Emma
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on 04-12-2020 20:48
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on 04-12-2020 20:48
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on 04-12-2020 21:02
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on 04-12-2020 21:02
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on 04-12-2020 21:47
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on 04-12-2020 21:47
Thought it might have been a bit late for you @O2Emma hence tagging @O2Kyle too for the morning.
See you Monday
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