Change Bolt On From "Big Bundle" to "Data Big Bundle"

[Anonymous]

Hi,

I tried to chance from "10 Pounds Big Bundle" to "10 Pounds Data Big Bundle" but every time I tried, it said "You are already on the 10 Pounds Big Bundle" - no kidding! No I am running out of data and it is impossible to cancel ALL Bolt Ons.

Tried "Manage Bolt Ons", but the page isn't even consistent. On top it gives the "Big Bundle", then it says that I am changing to the "15 Pound Big Bundle" in February (which I certainly don't want to) and on the bottom it says "You currently don't have any Bolt Ons".

Please help me. And PLEASE PLEASE PLEASE PLEASE PLEASE enable SOMETHING to make it possible to contact customer services in the evening (asynchronised communication)! Clicking through the help pages is like going in circles for HOURS!

[Cleoriff]

Hi @Anonymous If you cant do it online then you will have to ring customer services http://www.o2.co.uk/contactus  8-8.30am is the best time to call...

[jonsie · Accepted solution]

Other ways to change here :

If you're an existing Pay As You Go customer, either

• Text 10BUNDLE (for the £10 tariff), 10DATABIGBUNDLE (for the £10 data tariff), 15BUNDLE (for the £15 tariff), 20BUNDLE (for the £20 tariff),25BUNDLE (for the £25 tariff) or 30BUNDLE (for the £30 tariff) free to 21300
• Call 2202 free from your mobile

Be aware that you can only change tariff once in any 30 day period.