Card payment system, Half a year on...

[viridis]

When?
When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?
It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total failure.
Why do O2 staff still insist the problem is the customers end?, either bank problems or insinuating that the customer doesn't have enough in their accounts (I say accounts because multiple bank cards still fail).
I have personally wasted hour after hour desperately trying to pay, calling and sometimes having success but mostly not.
I am sick of it, and I'm sick of this level of customer neglect.
I have tried to pay using:
Visa debit TSB
Visa debit Halifax
Visa electron Halifax
Visa debit nationwide
Mastercard debit
Mastercard credit
All fail and enough is enough
I am not prepared to spend cumulative hours waiting on hold for a 60/40 against chance that a payment will go through, nor can I justify making a bacs payment like one poor customer, for O2 to then apply it incorrectly to a single account.
I leave for a holiday next week, and I fully expect O2 to proper shaft me whilst I am away on 2 of my accounts.
Half a year is disgusting and can only be described as negligence to offer an advertised service.
Either O2 accept cards or not!
They have had long enough now to make up their mind.

[Cleoriff]

I think that says it all @viridis. I have to ask if @Toby has any further information on progress (if any)

I know he had some input originally but nothing seems to have changed?

[Beenherebefore]

I'd send them a cheque......wouldn't care less if they don't accept it......you would have shown intent to pay.

[Beenherebefore]

This is good for a laugh....from the mi-pay website

"Our quality of service results speak for themselves.

• We regularly achieve payment success rates of 90% (that is we allow 9 out of 10 people who try and make a payment to do so) – the industry average is around 80%."

@viridis ......what rotten luck that you are the 1 

[viridis]

Looking at social media, there's a lot more than that

[MI5]

Why would they even consider 90% to be acceptable ?

[jonsie]

CE fricking O mate....

[Cleoriff]

90%. Wow how staggering. NOT....

[MI5]

They seem to think it's worth shouting about!

[Toby]

Hi @viridis,

I'm chasing for an update for you, as well as asking a member of the team to have a close look at all of this.

[Beenherebefore]

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@Toby wrote:

Hi @viridis,

I'm chasing for an update for you, as well as asking a member of the team to have a close look at all of this.

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Obviously not chasing fast enough nor taking a close enough look.

A financial problem such as this ought to be resolved in less than 48 hours......the Financial Conduct Authority would not be amused :smileywink:......if O2 was a regulated company :-

"All firms must be able to show consistently that fair treatment of customers is at the heart of their business model.

Above all, customers expect financial services and products that meet their needs from firms they trust."