Card payment issue

[Agnes92]

Hi, I’m trying to pay for my 15£ rolling plan but it’s keep failing, says we couldn’t take the payment please check your card details. I have tried 2 different cards I have money on them and I’m actively using them. I entered the details correctly. 

[madasaf1sh]

@Agnes92 

Either check with your bank, and just make sure there isn't a security intervention been done on the payments, also they need to be UK issued cards. 

You can also try calling customer services on 4445 and see if they can see an issue as well. 

[MI5]

@Agnes92 

Rolling plans are renewed automatically from your registered card Pay As You Go: Introducing "Rolling Plans" 

If You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)