18-02-2014 14:48
18-02-2014 14:48
I just recieved my bill for last mponth - it was the last thing I neededand didn't expect.
I finished my last work contect in November and have been job seeking.
I left my wife at the end of Jan as well - so am sofa surfing at the moment - with all the people wanting to talk to me I went over my allowance (Not realising and for the first - and only - time)
My bill has goe from san average of £24 to £108!
I called to check and they say it was all legitimate - I checked the online bill and I seem to have made in the region of 20 calls with an average of 25 minutes each so well over y 300 minutes allowance.
When I asked if my phone could be capped I was told that the system does not allow it.
I will be watching my useage extremely carefully until my phone contract runs out - then I will change to a provider that allows capping - e.gTESCO.
BE VERY CAREFUL PEOPLE!
18-02-2014 14:52 - edited 18-02-2014 14:55
18-02-2014 14:52 - edited 18-02-2014 14:55
18-02-2014 14:55
18-02-2014 14:55
18-02-2014 15:04
18-02-2014 15:13
18-02-2014 15:14
18-02-2014 15:14
18-02-2014 15:15
Thank you.
18-02-2014 15:18
18-02-2014 15:18
18-02-2014 15:56 - last edited on 18-02-2014 16:02 by Toby
We live in the 21st century - "caveat emptor" should no longer prevail, the networks can do instant billing. o2 obviously have the technology to cap contracts, because as you rightly say they run tesco mobile, but don't want to introduce it for their core business, also it's good business sense to check for abnormal usage and notify your customers so they don't suffer from bill shock.
18-02-2014 16:01
18-02-2014 16:01
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