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Cannot use my o2 app

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Looqaa
Level 1: Joiner
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on ‎13-03-2022 20:25

on ‎13-03-2022 20:25

Hi,

I recently moved over from Virgin and got a pay monthly sim from yourselves. To keep my old number I believe I have to get the my o2 app and follow steps that way, nonetheless I was going to use the app for deals etc anyway. So, when I first made an account and tried to use the app, it gave me the “my o2 isn’t available for you yet, it can take up to 48 hours for your account to be ready” and it has been 48 hours now and it still does not work. Can you help me with this? I can’t swap SIM yet because I want to keep my old number. Thank you 

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MI5
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on ‎13-03-2022 20:49

on ‎13-03-2022 20:49

@Looqaa 

How to keep your number Guide: Migration & porting into O2 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146940 Posts
  • 636 Topics
  • 28263 Solutions
Registered:

on ‎13-03-2022 20:49

on ‎13-03-2022 20:49

@Looqaa 

How to keep your number Guide: Migration & porting into O2 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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