Cannot receive calls or texts

[Sanmala]

Hello

I moved from EE to o2 on 29/1/2023 and the sim is activated on the same old number on since the new o2 sim is activated i can make calls and access internet i can also send text messages but cannot receive any calls or texts or otp's.

since that day I'm trying to solve this issue with o2 customers or call 202 they just keep going round and round and sent me a new sim but still the same. Called again and was referred to tech team, they called but did nothing, i tried the sim on other phone same issue.

This is the only phone at home and all my work , bank otp , my 4 year old sons medical/dental appointments all on these txt messages. Can someone help please 

[MI5 · Accepted solution]

@Sanmala 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Sabina1]

Dear Sanmala

Hi I am having the same problem, since yesterday - 21/2/2024 when O2 sim changed to my old EE  Number - I cannot receive calls/texts or otp's.

I have been calling Customer service- 5 times today and they all suggested different things, now referred to tech...and probably get a new sim sent  to me like you...

Did you get this problem solved - or do I change to another operator.

My partner changed to Vodafone and kept his number and DID not have this problem!

I am critical care worker so this is giving me a major headache.

Sabina

[gmarkj]

Using a PAC to move between networks is supposed to be easy, but there are a number of ways it can go wrong.

It can also take up to 48 hours for everything to settle down and will require rebooting your phone several times @Sabina1 

If you are having issues then try chatting to o2 on social media - Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Oxonian]

@Sabina1 

If that question was asked of @Sanmala, you need to tag her thus. However, this thread is eleven months old, so you might not get a reply. 

Could I suggest that you follow the advice that @MI5 gave above ? The social media team at O2 is well thought of and @MI5 has detailed how to contact them.

You can also refer to :- 

Guide: How to find help & contact O2