Cannot receive calls and texts

[Sowon]

I cannot receive calls and texts however I can make calls and texts perfectly fine. It does say that a cell mast in my area is not working but it’s been more than a month and it has still not been fixed. I am a new customer to O2 and this is off to a bad start.

[liggerz87]

You can use the o2 app my network I think it is and report the problem

[Cleoriff · Accepted solution]

Hi @Sowon 

Keep checking via this route https://status.o2.co.uk/ 

Download the app and report it https://www.o2.co.uk/apps/my-network 

There is also two community guides here which helps with network issues

Guide: How can I sort out my network issues?

Guide: Is the network down for me or everyone?

Hope that  helps and welcome to the forum

[Martin-O2]

Hey @Sowon how's it going with this one? Are you still having issues receiving calls and texts? 

[Sowon]

Hi, unfortunately I’m still having issues with receiving calls and texts.

[jonsie]

It's understandable if there is a mast problem. Presumably this issue is just in the one area. If not then have your sim card replaced free at your local O2 store.