Cannot make outbound calls

[Anonymous]

I've been fumbling around the rabbit warren of a site trying to work out if my phone is blocked.

I have made a large amount of calls in the past two days, as there has been a serious family issue, and now cannot make outbound calls.

I have unlimited call plan, but cannot guarantee that calls have not gone over an hour, but still?

I can receive calls, send and receive sms but cannot make outbound calls. Any ideas? Cannot get through to a human at this time of night, really need my phone working asap.

[jonsie · Accepted solution]

It sounds as though you may have a partial block on the phone. The only way to find out and get reconnected is to contact customer service I'm afraid. As you are aware that would have to be in the morning.

I presume you have tried all the usual fault finding such as cleaning the sim and rebooting the phone and checking your postcode @ the O2 Service Status

Do you have another phone you can try your sim card in?

[perksie]

If it's been blocked you'll need to phone O2 in the morning, or use Live Chat here to find out why:

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

Customer Service Number Charges

From your O2 mobile	202	Free
From a landline	0844 809 0202	5p / min†
From abroad	+44 844 809 0200	Free‡

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Saturday	08:00 - 20:00
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