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Cannot cancel a bolt on

Abeiwoodjre
Level 1: Joiner
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on ‎04-04-2024 15:40

on ‎04-04-2024 15:40

I am abroad and tried to buy 1 Zone 3 mobile data package. It transpired I've been charged now for 3 mobile data packages. 

After calling o2, the team say they cannot cancel the packages and neither can I because there is no means to do so via the website / app.

 

Presumably I'm now expected to pay for this service indefinitely.

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MI5
Level 94: Supreme
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on ‎04-04-2024 15:45

on ‎04-04-2024 15:45

@Abeiwoodjre 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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