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Cannot access previous bills after upgrade

Smitherz86
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I have been with O2 for numerous years.  I have a private contract, but use my phone for work as well and submit my bills for expenses when i have to make expensive long range calls.

 

Usually i could go into my bills and there was a dropdown box to view/dowload previous months bills.  But having upgraded it seems to have reset and i now only have access to my most recent bill (first on new deal).  

 

Does anyone know a way to find bills from previous contract?  There has been no change in my payment method, phone number etc, just a new handset.

 

Im lazy and submit an expense report every 3 months, so need to pull a few bills, but cannot find them.

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MI5
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@Smitherz86 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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SarBre
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My previous bills have disappeared too; the drop down link they allowed you to use to select  which month has gone.  I can't reach anyone at O2 , spent an hours searching the site to no avail !

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RafaC
Community Manager
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Hey @Smitherz86 and @SarBre O2 is already aware of that and working to fix it in the next few days.

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Jim68
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Hi RafaC, I have the same issue and even tried phoning them on my mobile but the wait is so long. Used to be able to speak to someone straight away in the past 🙄

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