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Cancelling

Anonymous
Not applicable

How on earth do you cancel your payments? I spent 40 mins text 'chatting' to an advisor to cancel my monthly subscription. As it looked like taking less timee I agreed to go pay as you go, but payments are still being taken from my account 3 months later!

 

Now I spend 10 mins navigating the website looking for a way to cancel as no advisors are available... any ideas?

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Anonymous
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 call customer services

View solution in original post

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MI5
Level 94: Supreme
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Registered:
You went wrong by using "chat". Always call and speak to CS (when they're not busy!).....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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 call customer services

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