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Cancelling

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Anonymous
Not applicable

on ‎15-05-2013 20:52

on ‎15-05-2013 20:52

How on earth do you cancel your payments? I spent 40 mins text 'chatting' to an advisor to cancel my monthly subscription. As it looked like taking less timee I agreed to go pay as you go, but payments are still being taken from my account 3 months later!

 

Now I spend 10 mins navigating the website looking for a way to cancel as no advisors are available... any ideas?

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Anonymous
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on ‎15-05-2013 20:59 - last edited on ‎17-05-2013 16:34 by

on ‎15-05-2013 20:59 - last edited on ‎17-05-2013 16:34 by

 call customer services

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MI5
Level 94: Supreme
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on ‎15-05-2013 20:58

on ‎15-05-2013 20:58

You went wrong by using "chat". Always call and speak to CS (when they're not busy!).....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎15-05-2013 20:59 - last edited on ‎17-05-2013 16:34 by

on ‎15-05-2013 20:59 - last edited on ‎17-05-2013 16:34 by

 call customer services

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