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Level 1: Joiner
Posts: 3
Registered: ‎06-05-2020

Cancelling new contract

How do i cancel a new sim only contact in my 'change your mind period'
Posts: 95,224
Topics: 755
Registered: ‎14-01-2013

Re: Cancelling new contract

@Ali10 

Guide: Cancelling Your Contract 

 You can't change your mind if it's a contract, only if you have bought a new phone. 

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Level 1: Joiner
Posts: 3
Registered: ‎06-05-2020

Re: Cancelling new contract

What no cooling off period at all? I havent even received and activated sim yet
O2 Support
Posts: 41
Registered: ‎30-04-2020

Re: Cancelling new contract

You can cancel your contract, you just need to contact customer service 

 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

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Posts: 95,224
Topics: 755
Registered: ‎14-01-2013

Re: Cancelling new contract


@Ali10 wrote:
What no cooling off period at all? I havent even received and activated sim yet

Ah in that case, you need to contact customer services @Ali10 (you didn't mention that in your first post lol)

All numbers in this link Guide: Coronavirus Community Help and Support 

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Level 1: Joiner
Posts: 3
Registered: ‎06-05-2020

Re: Cancelling new contract

Just cuts off if not urgent. And get automated out of office if email
Posts: 95,224
Topics: 755
Registered: ‎14-01-2013

Re: Cancelling new contract

@Ali10 

Try ANY number, press ANY option. (even fraud) Anything in fact that gets you through to an advisor.

Patience and perseverence is needed I'm afraid. wink

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