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Cancelling a surfing plan for an IPAD

byersgb
Level 1: Joiner
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on ‎26-04-2020 09:19

on ‎26-04-2020 09:19

Hi, can you please advise how I cancel a surfing plan, as I no longer have the IPAD and haven't for at least 12/18 months, as it was broken.

I've clicked on the 'got any questions' link in the email, but there is nothing about cancelling the plan, please advise.
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Cleoriff
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on ‎26-04-2020 09:30

on ‎26-04-2020 09:30

Hi @byersgb 

follow the advice in this guide

Guide: Cancelling Your Contract 

Veritas Numquam Perit

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MI5
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In response to Cleoriff
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on ‎26-04-2020 09:46

on ‎26-04-2020 09:46

@byersgb 

Unless you have access to the SIM card still you'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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