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Cancelling a sim only contract

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Anonymous
Not applicable

on ‎26-02-2018 10:43

on ‎26-02-2018 10:43

Hello I phoned and cancelled a sim only contract yesterday by phone but have had no email communication to confirm this.  I cannot find an email address anywhere on their site - do I have to write a letter to make sure it is cancelled - seems mad not to be able to email a communications company!  Thank you for your help 😊

 

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MI5
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on ‎26-02-2018 10:48

on ‎26-02-2018 10:48

Help on cancelling here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526 but no email unfortunately.
Best to call and confirm with customer service
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎26-02-2018 10:48

on ‎26-02-2018 10:48

Help on cancelling here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526 but no email unfortunately.
Best to call and confirm with customer service
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎27-02-2018 12:07

on ‎27-02-2018 12:07

Hey @Anonymous I wanted to check you have received confirmation that your contract was successfully cancelled? 

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