Cancelled contract with Carphone Warehouse

[Deano18999]

Hi I opened a contract with Carphone Warehouse on Monday and after a lot of confusion I cancelled it on Tuesday. I have not returned the phone yet due to the covid19 issues. I spoke to someone from o2 after and asked if it had been cancelled and they said there was nothing on the system for that number. [personal details removed]. But I have tday received contract letter from o2 regarding this number. Please could you have a look into this for me.

Thanx Dean Pare

[Edit: topic title edited to remove personal details]

[Cleoriff]

@Deano18999 

No we can't look at it for you as we are customers like yourself.

You will need to persevere with customer services I'm afraid and change it under the 14 day change of mind policy

A guide here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy