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Cancelled account but money withdrawn from account

Lucyblood1998
Level 1: Joiner
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hi, I’ve recently cancelled my o2 account and have switched my sim however my monthly payment has been taken from my bank account this month. Please can I check my account has been cancelled?

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MI5
Level 94: Supreme
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@Lucyblood1998 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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