Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Switch to 02

What is the progress with my Pac please? I'm switching from Vodafone to yourselves

Mef by Level 1: Joiner
  • 1 replies
  • 0 kudos

Number port

Hi, How much time does it take to port a number, I was on 3 mobile, inserted the 02 sim in my new mobile Sunday afternoon around 2:00, still the number has not changed. Thanks

Milap by Level 1: Joiner
  • 1 replies
  • 0 kudos

International calls

I have purchased the International bolt on’ for an extra £3 to my sim Only contract. Does this allow me to receive calls from the Uk as I am currently in Africa and make calls as well?

Emk by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Contacting O2

Does anyone know how to contact O2 when you have left without having a large phone bill? I have received a text from them saying I owe them money but, as I have left, I cannot log in to my account to view my bill. I am sure that I owe them nothing as...

Rmac by Level 1: Joiner
  • 6 replies
  • 0 kudos

Trying to upgrade

I am trying to upgrade my iPhone 11 to an iPhone 12 pro max but I still need to pay off £470 of it. When I upgraded from the iPhone 8 + to the iPhone 11 I was able to use the money from recycling it to pay it off at the same time as buying the new ph...


If I pay my phone bill 3 days befor I have to I don’t have to pay for 2 bills do I

Cameron12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

can't receive sim swap text

Trying to swap my sim because have got no service. It asks you to put a code in recieved by text in order to do this but I cannot recieve said text because I have no signal! Please help!

RRob by Level 1: Joiner
  • 1 replies
  • 0 kudos

Blue light discount won’t work

So I used my payslip as evidence and it’s been confirmed with my blue light card I’m elegible for it however when choosing the phone number it says my iPhone 12 pro isn’t valid for this discount ?

Resolved! IPhone 11 Pro

Hi, can I use an EE sim in an iPhone 11 Pro alongside an O2 main sim

Duelsim by Level 1: Joiner
  • 6 replies
  • 0 kudos