Cancellation

[Anonymous]

I want to end my O2 account, my phone is broken and I cannot call anyone, just end my account before I go to bloody court

[MI5 · Accepted solution]

@Anonymous The process for cancellation of accounts is here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

you must make contact with customer service yourself. 

We can't close your account on here and there might be cancellation fees to pay. 

[Cleoriff]

@AnonymousYou say your phone is broken? Have you thought of getting it repaired? ....Is it still under warranty. etc etc etc? 

[Bambino]

@Anonymous  You can take your sim out of your broken phone, buy an inexpensive phone on Amazon, put your sim in it, and still make calls, send texts, or use your data. If the sim isn't the correct size for the phone you get, O2 will give you one that is, and transfer your details onto it. It certainly isn't grounds to go to court.

[Anonymous]

Have managed to get it all sorted, apologies for the exasperated message, was just a very long day followed by a very fustrating search for a solution! Thanks all

[Cleoriff]

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@Anonymous wrote:

Have managed to get it all sorted, apologies for the exasperated message, was just a very long day followed by a very fustrating search for a solution! Thanks all

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No problem @Anonymous. It's good to let off steam. Pleased you got it sorted