Cancellation within 14 days

[Vini]

Hello everyone,

I have signed up to a sim only deal online that I decided to cancel within 14 days.

I called O2 Customer Services on 202 in two consecutive days, on day 8 and day 9. In both occasions they confirmed the line had been disconnected at the end of the call, but my number is still active, both on my phone and on O2 online.

I am now worried the Customer Services isn't actually cancelling it and this will go beyond 14 days.

I did ask for a written confirmation on the second call, on day 9, but the customer services assistant said the email would only arrive within 4hs, which it didn't. 

If anyone has any advice on how I can get my account effectively closed, please.

It's simply a joke that I cannot cancel a contract on a store!

Any help will be much appreciated.

Thanks

[Cleoriff]

@Vini 

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[jonsie]

Perhaps @O2Lisa can confirm the account is cancelled in the morning?

[Cleoriff]

@jonsie,

@O2Lisais not back on until Monday. In the meantime the op can call the number for sales?

Or I'll tag @O2Sarah-  and see if she can check.

[O2Sarah-]

Good morning @Cleoriff , thanks for the tag 

@Vini I will send you a private message so we can check on this for you 😊

[Cleoriff]

Thanks @O2Sarah-  x

[O2Lisa]

Thanks for the tag @jonsie 

@Vini I can see you’ve been in touch with my colleague, hopefully everything is now sorted for you 😊