Opened an account yesterday and waiting SIM card. Plan was myself and wife and son with virgin and when contacted them as I put of contract no termination fee but my wife and son£80 each. I pointed out we’re told of coming price and if reply within 30 days no termination fee. Virgin said I was wrong. So just going to keep mine with virgin and all under same umbrella. Believe 14 day cooling period so how do I do it.
Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202
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