You need to pay off your device plan if on refresh or pay up until the end of your contract if on a standard tariff.
After this, you keep your phone and can choose a more suitable airtime tariff.
If you need help, call cs on 202
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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