I was 13 months in to a 24 month contract and I broke my phone (with no insurance). The contract was under my Grandmother's name and she paid off the outstanding amount owed for the handset (£250) and believed that, that contract was now over. I have opened up a new contract so it's under my name and not hers and I've just had an email to say last months bill wasn't paid for the airtime on my old number.
I can't speak to O2 as the account isn't in my name and they refuse to speak to me and my Grandmother doesn't understand what O2 are saying.
Can anyone help? I
