Cancel a settled contract

[NicC96x]

Hi,

just wondering how I go about cancelling a contract? the device plan was settled a while ago (but ive been lazy and not sorted it!) and I now am only paying the airtime bill. However, I want to cancel this fully as I do not really make use of it and it is become a bit too expensive

I understand there will be a certain amount of time left before it can be fully completed and over with, but how do I go about doing it? Do I need to ring up o2 or can it be done online?

Thank you, Nicole.

[MI5]

@NicC96x 

How to cancel here Guide: Cancelling Your Contract 

[NicC96x]

Thank you, I have had a read through and I now understand what I need is a PAC code, however I am unsure how to obtain one of these online I have searched all over my o2.

I will presume I am better ringing up o2 to sort it, as I have two contracts on my account and do not want to end up cancelling both.

[MI5]

@NicC96x 

As you have 2 contracts on your account, yes, you'll need to call.

Numbers here Guide: Coronavirus Community Help and Support 

and here http://www.o2.co.uk/contactus

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[WILDMAN]

I only have one month left to pay which will be paid in 7 days what do I need to do to swap to another provider as they are considerably cheaper? Thanks

[WILDMAN]

I will be paying a Sim only payment and want to get a new handset and contract but not with O2 as they are not competitive any longer.

[Cleoriff]

@WILDMAN 

All answered here on your own thread https://community.o2.co.uk/t5/Pay-Monthly/Cancellation/m-p/1374807#M207553