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How to unblock my SIM card?

DP3840
Level 1: Joiner
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Hi, i recently lost my iphone 7 which is on a pay monthy contract, i have since blocked the phone so noone can use it. However recently i have found an old iphone which is unlocked that i want to use. I have been into the o2 store to get a new sim replacement to put in the old phone along with my contract. Please can i unbar/unblock my sim so i can use it on my old mobile. Currently the sim works in my old phone, but i cannot call/text anyone, i am asuming this is becuase its blocked still ?

 

Regards 

Dan 

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MI5
Level 94: Supreme
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@DP3840 yes, a bar is also placed on your account https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988 

Call customer services to have it lifted http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@DP3840 yes, a bar is also placed on your account https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988 

Call customer services to have it lifted http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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Bambino
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@DP3840  You can call customer service for free from any phone on 0800 032 1402

I DO NOT WORK FOR O2



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jonsie
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It can take 24 hours to unblock your account but live chat should be able to do this for you. 

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Wendy7
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I blocked an o2 pay monthly sim that I now want to unblock. I’ve rang 202 and they won’t deal with it just keeps cutting me off. Any ideas how I can do this please. Thanks.
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MI5
Level 94: Supreme
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@Wendy7 

Numbers to try here Guide: Coronavirus Community Help and Support 

Say fraud to get put through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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