Cancel Contract Online

[DavidWilliams]

How do I cancel my contract online.

Spend about an hour going round and round in circles, unable to find how to cancel a contract online.

Ofcom regulations were brought in to make it easier for customers to cancel contracts but clearly this is not being adhered to by o2

[MI5]

@DavidWilliams 

Guide here Guide: Cancelling Your Contract 

[DavidWilliams]

As I said in my original post, I want to cancel my contract, the link you provided does not cover cancelling a contract

[MI5]

@DavidWilliams 

The guide covers cancelling a contract.

Which bit doesn't help you?

[DavidWilliams]

I don’t want to switch networks, I just want to cancel contract

[gmarkj]

You can do it 1 of 3 ways @DavidWilliams 

1. Get a PAC from o2, and move your number to a PAYG sim from another network. Then throw it in the bin.
2. Get a STAC from o2, and use that with a sim from another network.
3. Write to o2 to tell them you want to cancel. An outline letter is in this guide (which is linked from the guide above - https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526 )

All of this is in the guide posted before.

[MI5]

@DavidWilliams 

Just read the guide carefully.

All info is there.

[DavidWilliams]

I have read the guide, numerous times. It is a guide if you are switching networks. I am not switching networks.

I am an o2 customer, I want to cancel my o2 contract and I should be able to do that easily with o2, I shouldn’t have to interact with another company to cancel a contract that is not with them

[Enlli]

@DavidWilliams In your first post you said

Ofcom regulations were brought in to make it easier for customers to cancel contracts.

They did that by introducing PAC and STAC codes

I've used both in the past and, believe me, it is the easiest way to do things.

Seems to work as OFCOM intended.

[madasaf1sh]

@DavidWilliams 

YOU will need to call o2 on 0344 809 0202 or 202 from your o2 phone or Write to them, there are no other methods to cancel your account..  NADA, NONE, ZILCH..